Monday, May 23, 2011

of customers and customer service...

Well...sure when you pay for a product/service...you obviously deserve delivery of that product/service within the committed/agreed time frame...

It is extremely important to realize that everyone is always attempting to deliver their end of the bargain...I mean the day all of us stop believing in that there would be a total global spiritual meltdown!

What would be left after establishing such total 'dis-belief' or 'mistrust' would be just endless negotiations...and non-performance penalty clauses...and subsequently no delivery...!!

But I think it is extremely important to still treat everyone with respect and not believe you have reasons to take away anyone's respect just because you went to him and not his competition...

I can tell you nearly all of us would agree that only the product/service was offered as part of the sale package and not the individual's respect!

This entry in here comes after being witness to some absolutely ludicrous behavior from a particularly well educated gentleman while this friend of mine was having lunch with me on a Sunday afternoon!! It is unfortunate that some of us still believe for a few hundred rupees we have the right to take away someone's time and respect anytime of the day/week/month/year!!

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